Job Description
Customer Support Associate - French
Role Summary
Our team is all about focusing on Partner Content and Commerce
Operations
Roles and Responsibilities
- Emphasis on driving high customer satisfaction and resolution
- Supporting users queries in relation to paid content (movies TV
shows paid channels)
- Troubleshooting and helping resolve video playback issues
- Process refunds for accidental and unauthorized purchases
- Customer education on supported devices purchase processes and
features
- Collaboratively sharing feedback through appropriate channels
related to tools processes or systemic user product issues
- Ensuring excellent customer satisfaction
- Following pre-defined workflows when responding to customer
inquiries
Required Skills Competencies Experience
- Fluency in English plus excellent native-level written and verbal
communication skills in the language of support with minimum 2
years**Apply on the website**; experience in customer support for
said language (chat voice email) working with direct consumers (B2C)
- Incredible communicator
- Must exhibit active listening be able to probe effectively and
handle issues and complaints in a courteous professional and friendly
manner
- Must be able to grasp complex and sometimes technical concepts and
relate them to our users in an easily understandable way
- Ability to communicate complex issues in a friendly and easy to
understand format
- Customer service mindset Strong customer user focus with the desire
to help and put users first Ability to empathize and relate to users
is key to this role
- Tech-savvy
- Internet savvy understand the players in this space
- Digital literacy ability to troubleshoot complex issues
- Demonstrating speed agility critical-thinking and problem-solving
skills
- Ability to learn retain ?large amounts of product procedure policy
and system information and quickly adopt process changes
- Experience with prioritizing multiple tasks in a fast-paced and
ambiguous environment
- Significant attention to detail
- Team player with the ability to work in a fast-paced collaborative
and constantly evolving environment
- Strong work ethic and ability to work with minimal supervision
Qualifications
Required Skills Competencies Experience
- Fluency in English plus excellent native-level written and verbal
communication skills in language of support
- 2 years**Apply on the website**; experience in customer support
for said language (chat voice email) working directly with consumers
(B2C)
- Customer service mindset Strong customer user focus with the desire
to help and put users first Ability to empathize and relate to users
is key to this role
- Excellent communicator
- Must exhibit active listening be able to probe effectively and
handle issues and complaints in a courteous professional and friendly
manner
- Ability to grasp complex and technical concepts and communicate them
to a non technical audience in a friendly and easy to understand
format
- Demonstrates speed agility critical-thinking and problem-solving
skills
- Ability to learn retain ?large amounts of product procedure policy
and system information and quickly adopt changes
- Experience with prioritizing multiple tasks in a fast paced and
ambiguous environment
- Significant attention to detail
- Team player with ability to work in a fast-paced collaborative and
constantly evolving environment
- Strong work ethic and ability to work with minimal supervision
Accenture is a leading global professional services company providing
a broad range of services and solutions in strategy consulting digital
technology and operations Combining unmatched experience and
specialized skills across more than **Apply on the website**
industries and all business functions-underpinned by the
world**Apply on the website**;s largest delivery network-Accenture
works at the intersection of business and Position: Technical Customer Support Associate with fluent French
Job Description
Customer Support Associate - French
Role Summary
Our team is all about focusing on Partner Content and Commerce
Operations
Roles and Responsibilities
- Emphasis on driving high customer satisfaction and resolution
- Supporting users queries in relation to paid content (movies TV
shows paid channels)
- Troubleshooting and helping resolve video playback issues
- Process refunds for accidental and unauthorized purchases
- Customer education on supported devices purchase processes and
features
- Collaboratively sharing feedback through appropriate channels
related to tools processes or systemic user product issues
- Ensuring excellent customer satisfaction
- Following pre-defined workflows when responding to customer
inquiries
Required Skills Competencies Experience
- Fluency in English plus excellent native-level written and verbal
communication skills in the language of support with minimum 2
years**Apply on the website**; experience in customer support for
said language (chat voice email) working with direct consumers (B2C)
- Incredible communicator
- Must exhibit active listening be able to probe effectively and
handle issues and complaints in a courteous professional and friendly
manner
- Must be able to grasp complex and sometimes technical concepts and
relate them to our users in an easily understandable way
- Ability to communicate complex issues in a friendly and easy to
understand format
- Customer service mindset Strong customer user focus with the desire
to help and put users first Ability to empathize and relate to users
is key to this role
- Tech-savvy
- Internet savvy understand the players in this space
- Digital literacy ability to troubleshoot complex issues
- Demonstrating speed agility critical-thinking and problem-solving
skills
- Ability to learn retain ?large amounts of product procedure policy
and system information and quickly adopt process changes
- Experience with prioritizing multiple tasks in a fast-paced and
ambiguous environment
- Significant attention to detail
- Team player with the ability to work in a fast-paced collaborative
and constantly evolving environment
- Strong work ethic and ability to work with minimal supervision
Qualifications
Required Skills Competencies Experience
- Fluency in English plus excellent native-level written and verbal
communication skills in language of support
- 2 years**Apply on the website**; experience in customer support
for said language (chat voice email) working directly with consumers
(B2C)
- Customer service mindset Strong customer user focus with the desire
to help and put users first Ability to empathize and relate to users
is key to this role
- Excellent communicator
- Must exhibit active listening be able to probe effectively and
handle issues and complaints in a courteous professional and friendly
manner
- Ability to grasp complex and technical concepts and communicate them
to a non technical audience in a friendly and easy to understand
format
- Demonstrates speed agility critical-thinking and problem-solving
skills
- Ability to learn retain ?large amounts of product procedure policy
and system information and quickly adopt changes
- Experience with prioritizing multiple tasks in a fast paced and
ambiguous environment
- Significant attention to detail
- Team player with ability to work in a fast-paced collaborative and
constantly evolving environment
- Strong work ethic and ability to work with minimal supervision
Accenture is a leading global professional services company providing
a broad range of services and solutions in strategy consulting digital
technology and operations Combining unmatched experience and
specialized skills across more than **Apply on the website**
industries and all business functions-underpinned by the
world**Apply on the website**;s largest delivery network-Accenture
works at the intersection of business and
We need : English (Good)
Type: Permanent
Payment:
Category: Others